Shipping & Ordering

Just select your roses, add them to your cart and complete payment right from your own computer. You may also place an order or ask a question by sending us an email at info@roguevalleyroses.com or you may phone us. Our customer service number is 541-535-1307.

1. The names of the roses and the quantity of each you wish to order
2. Your name, address, email address, and phone number for billing
3. A shipping name, address, and phone number if different from the billing address above.
4. Please Choose the Monday date below to indicate the week you would like your roses to ship. You shipment will not necessarily be sent on Monday, but will be send during that week. We ship Monday-Wed during peak planting seasons. This will ensure you receive your plants the same week and generally no later than Friday.
5. Your method of payment.

We accept personal checks, money orders and credit cards. Payment must be made in U.S. dollars. When ordering by credit card we will need the billing address for the card and the phone number you have given the card company as well as the identification number (usually the last three digits in fine print from the back of the card).

Our mailing address for payment by check or money order is:

Rogue Valley Roses
2368 Terri Drive
Medford, OR 97504

On the checkout page, there is a text box labeled “Order Comments” for you to communicate with us, should you need to tell us something that was not covered during the ordering process.

Note: If you miss the small text box on the check out page, you may also send this information in a regular email to us, at the time of your order. Send to: roguevalleyroses@yahoo.com

Our Free Rose and Mystery Rose special is:

• Buy 4 Bands and receive 1 free rose from the free rose list OR 1 Mystery Rose
• Buy 8 Bands and receive 2 free roses from the free rose list OR 2 Mystery Roses. You can also mix and match
• Buy 12 or more Bands and receive 3 free roses from the free rose list or 1 Mystery Roses. You can also mix and match

The Free and Mystery Rose are offered to you in your cart as a gift. You are not required to participate in this special.

If you do not want free or mystery roses, simply do not add them to your order upon checkout.

Shipping on Free and Mystery Roses will be charged.

If you would like to participate in this offer, just click on the rose icon from the free or mystery rose offer list inside your cart upon checkout.

You may select either a Free Rose OR a Mystery Rose. If you order 8 or 12 roses, you may mix and match between the two choices up to 3 free roses for an order of 12 paid roses.

The Free Rose list changes frequently. Click the following link for a list of the Free Roses we have available: Free and Mystery Rose Information.

Mystery Rose

Instead of ordering a Free Rose, you may decide to receive a Mystery Rose, 1 for each 4 roses you buy. Mystery Roses are roses that have lost their tags so we do not know their correct identity.

You do not have to add mystery roses to your cart if you do not want them.

We cannot guarantee mystery roses to thrive since they may not be suitable for your climate as we do not know their identity. Ordering a mystery can be a fun and exciting experience.

Order roses any time of the year and simply request delayed shipping to receive your order when you are ready to plant.  This allows our customers to reserve plants as soon as they become available without the worry of over-wintering them in harsh climates.

Our bareroot shipping season is short, and is done only on international orders that require it. The season begins when our plants become dormant, usually about the first or second week of December and ends when our plants begin to leaf out, usually sometime in February. We bare root the plant the day before shipping, soak overnight, and pack the next day. We do not hold bare rooted plants in cold storage. Bare root shipping is something we do on international orders requiring it, while our plants are dormant.

All shared personal information is confidential. Rogue Valley Roses does not use your information for any reason other than to process your order. We do not keep your financial information on file

Please click this link to veiw our full Privacy Policy.

https://roguevalleyroses.com/privacy-policy/

We guarantee our plants to be healthy, accurately labeled, and ready to grow. We ask that you notify us within two weeks of receiving your order if there is a problem and we will replace the rose at no cost to you.

If you have followed our care recommendations after that time, and a plant fails to grow, and you report it to us within three months, we will provide a replacement and ask that you cover shipping costs. We do not guarantee plants that have perished through failure to follow good cultural practices or through extremes of weather. We do not guarantee free roses and we do not guarantee winter survival.

We grow all our roses on their own roots, taken from cuttings from our parent plants.  We feel these own root roses are very hardy and grow quite rapidly.  Also, with an own root rose, a customer never has to worry about the rootstock taking over the plant.

Our roses overwinter outdoors in our mild, with occasional zingers, Zone 8a climate. Depending on when we get really cold weather, our roses are shipped semi-dormant in their pots in November and February, dormant in December and January, semi-dormant in February and early March, and, actively growing the rest of the year.