Shipping & Ordering

Ordering roses through our website is very easy. Please follow these steps:

1. Add the roses you would like to purchase to your cart.
2. Click the cart button in the top right corner to review your cart, enter your shipping info to get shipping cost, then scroll to the bottom and click “Proceed to checkout” or click “Checkout” in the top right corner when ready to checkout.
3. Enter your billing and shipping information. When you put in your shipping address, the shipping cost will be automatically generated.
4. Choose a shipping date.
5. Click the green “Place Order” button at the bottom.

Note: If we do not have the rose in stock, you will not be able to add them to your cart. Please click on “Join Wait List” to be notified when these roses are back in stock.

You must add Free/Mystery roses to your cart. If you bypass this step, you will not receive them!

Our Free Rose and Mystery Rose special is:

• Buy 4 Bands and receive 1 free rose from the free rose list OR 1 Mystery Rose.
• Buy 8 Bands and receive 2 free roses from the free rose list OR 2 Mystery Roses. You can also mix and match.
• Buy 12 or more Bands and receive 3 free roses from the free rose list or 3 Mystery Roses. You can also mix and match.

The Free and Mystery Rose are offered to you in your cart as a gift and they are not covered under our guarantee policy. You are not required to participate in this special offer.

If you do not want free or mystery roses, simply do not add them to your cart.

Note: Mystery roses are just that. We don’t know  the identity of the rose or whether it is suited for your climate, etc. 

Shipping on Free and Mystery Roses will be charged.

From the cart page, just click on the rose icon from the free or mystery rose list in order to participate.

Click the following link for a list of the Free Roses we have available: Free and Mystery Rose Information.

Order roses any time of the year and simply request whichever shipping date you wish at checkout to receive your order when you are ready to plant.  This allows our customers to reserve plants as soon as the roses become available without the worry of over-wintering them in harsh climates.

Canadian Orders: We ship year-round to Canada via UPS Worldwide Expedited service. Customers are responsible for any customs duties owed and are charged $31 for phytosanitary certification per order under USDA requirements. Due to scheduling requirements for certification, orders may be delayed up to a week from the requested ship date.

All other international orders: We will only ship to countries requiring bare-root rose orders on the 3rd week of January. All bare-root orders must be placed by January 10th. We bare-root the plant the day before shipping, soak overnight, and pack the next day. We do not hold bare-rooted plants in cold storage.  Customers are responsible for any customs duties owed to their home country and are charged $31 for phytosanitary certification per order under USDA requirements.

If you’ve already placed an order and want to add one or more roses to your order, you will need to place an additional order. Please notify us at least four days before the shipping date on your first order that you want to combine shipping with your additional order. Please notify us via email and in the “Order Notes” section of the checkout page. We’ll refund the shipping cost on the order with the least roses.

You may cancel an order if you notify us by email at least four days prior to the ship date. 

In cases of combined shipping and order cancellations, we refund 90% of the shipping/order cost (as applicable).  Due to the credit card processing fees that we’re charged, as well as the administrative time involved, we retain 10% of the shipping/order total costs.

All shared personal information is confidential. Rogue Valley Roses does not use your information for any reason other than to process your order. We do not keep your financial information on file.

View our full Privacy Policy