Please follow the instructions below in order to claim a replacement or refund under our guarantee. Contacting us immediately about a concern is critical.
We do not guarantee roses that have been removed from their original pot/container and we do not guarantee free roses.
NOTE: “Ready to grow” applies to planting within a correctly prepared garden or into a somewhat larger (1-3 gallon) plastic pot during temperate climatic conditions. See the planting directions included in the box with your delivery for more information.