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Frequently Asked Questions
Q. When will ‘XYZ rose’ be back in stock? A. Due to a range of factors, we can’t say when a particular rose variety will be back in stock. We ask that customers please put their email address on our wait list by clicking on “Join Wait List” and/or “Get Notified” for the out-of-stock rose you want. We will notify you when it becomes available. Many of our varieties sell out quickly. So, to ensure that you receive the rose you’ve been waiting for, it is best to order immediately after getting an email from us.
Q. How can I add a rose to an order I already placed? / How can I cancel an order? A. Please see “Order Additions & Cancellations” under “Shipping & Ordering” (Customer Services section).
Q. Can you identify ‘XYZ rose’ for me? A. We do our best to ensure that we send a correctly-labeled rose and provide a guarantee to that effect. If you believe that you have received a rose that has been incorrectly identified, we ask that you email us a few photos of the rose in bloom. If we have made an error, we will either:
Replace the rose with a correctly identified one.
Offer you a replacement(s) of your choice.
Refund your purchase.
Due to time constraints, we are unable to provide identification services beyond this level.
Q. In what size pot will my rose come and how big is the plant? A. We describe our own-root plants in the “About Our Plants” section of our website. All of our plants come in “band pots” which are approximately 5 1/2″ deep and 3″ X 3″ at the top. The plants are between 1′ and 2′ in height when shipped.
Q. Can I pick up my roses in person and/or visit Rogue Valley Roses? A. We’re very sorry, but we are unable to offer on-site pickup and/or accommodate visitors at this time.
Q. Do you ship internationally? A. Please see “International Orders” under “Shipping & Ordering” (Customer Services section).