International Shipping Policies

• Rogue Valley Roses cannot ensure when the roses will be delivered. We can only control when the roses are packed and sent out. Once they leave our hands we have no control over how long the packages can be held in customs. Therefore, roses shipped internationally cannot be guaranteed.

• Additional handling fees are required to cover the additional time required to process international orders. The amount depends on the specific requirements of shipping to a specific country, such as contacting third parties to determine the requirements for the destination country and bare rooting.

• Changes may be made to an international order up to two weeks before the shipping date.

• Due to heavy shipping during the US winter holidays, we do not ship international orders during the last week of November or during the month of December.

• Every international order must have a Phytosanitary Certificate, which we will supply. This certificate costs $31.00 US and is to be paid by the customer during checkout at the time the order is placed.

• If the customer’s country requires dormant shipping, we can only ship when our plants are dormant. We will only do dormant shipping during the month of January and, depending on the weather, during early February. We do not have cold storage and our plants generally go into dormancy around the middle of December and stay dormant through early February. As Oregon has unpredictable winter weather, we cannot guarantee the length of our dormancy period.

• International orders must be placed and paid for at least three weeks before the requested ship date.